1. Cancellation Policy

You may cancel your Fisher AI subscription at any time through your account settings or by contacting our support team. Cancellation will be effective at the end of your current billing period.

How to Cancel:

• Log into your Fisher AI account
• Go to Subscription Settings
• Click "Cancel Subscription"
• Confirm your cancellation
• Or email us at support@fisherai.com

2. Refund Policy

We want you to be satisfied with our service. Our refund policy is designed to be fair and transparent:

Full Refund Eligibility:

• Request within 7 days of initial subscription
• Service not used extensively (less than 10 API calls)
• Technical issues preventing service use that cannot be resolved
• Unauthorized charges (with proper verification)

3. Partial Refunds

Partial refunds may be considered in the following circumstances:

• Extended service outages exceeding 24 hours
• Significant reduction in service quality
• Cancellation within 14 days of subscription renewal
• Downgrade of subscription plan mid-cycle

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions used for more than 7 days
• One-time setup or consultation fees
• Custom development work
• Third-party integrations or add-ons
• Cancellations after the billing cycle has started

5. Refund Process

To request a refund, please follow these steps:

Required Information:

• Account email address
• Subscription ID or transaction ID
• Reason for refund request
• Date of original purchase

Process Timeline:

• Request acknowledgment: 24 hours
• Review and decision: 3-5 business days
• Refund processing: 5-10 business days
• Bank credit: 3-7 business days (varies by bank)

6. Billing Cycle and Pro-Rating

Our billing operates as follows:

• Monthly subscriptions renew on the same date each month
• Annual subscriptions renew yearly
• Pro-rated refunds are calculated from the cancellation date
• Unused portions may be credited to future billing cycles

7. Payment Method and Processing

All payments are processed through Razorpay, our secure payment partner:

• Refunds will be credited to the original payment method
• Credit card refunds may take 5-10 business days to appear
• Debit card refunds may take 7-14 business days
• Net banking refunds typically process within 3-7 business days

8. Failed Payment and Account Suspension

In case of payment failures:

• We'll attempt to charge your card 3 times over 7 days
• After failed attempts, your account will be suspended
• You'll have 30 days to update payment information
• After 30 days, your account may be permanently closed

9. Disputes and Chargebacks

Before initiating a chargeback with your bank, please contact us directly. We're committed to resolving issues amicably and may be able to provide a faster resolution than the chargeback process.

10. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Changes will be effective immediately upon posting. Continued use of our service constitutes acceptance of the updated policy.

11. Contact Information

For cancellations, refunds, or questions about this policy, please contact us: